Creating Change Counseling’s Privacy Policy is below. Questions concerning this policy may be submitted to info@creatingchangecounseling.care.

Privacy Policy

Privacy Policy for SMS Text Messaging

Creating Change Counseling

Effective Date: 06/16/2026

Creating Change Counseling ("we," "our," or "us") is committed to protecting the privacy and confidentiality of our clients. This SMS Text Messaging Privacy Policy explains how we collect, use, and protect information communicated through text messaging services.

Purpose of SMS Communications

Creating Change Counseling may use SMS text messaging to communicate with clients regarding:

• Appointment reminders
• Appointment confirmations
• Scheduling changes or cancellations
• General administrative communications
• Requests to contact our office
• Limited treatment-related communications when appropriate

SMS messaging is not intended for emergency communications or crisis intervention services.

Consent to Receive Text Messages

By providing your mobile phone number and opting in to receive text messages from Creating Change Counseling, you consent to receive SMS communications related to your care and services.

Consent to receive text messages is voluntary and is not a condition of receiving treatment. Message & data rates may apply. You can reply STOP to opt-out of further messaging.

Confidentiality and Security

While Creating Change Counseling takes reasonable measures to protect your information, text messaging is not a completely secure form of communication. SMS messages may be:

• Intercepted by third parties
• Viewed by others with access to your mobile device
• Stored by your mobile carrier

For these reasons, we recommend that you protect access to your mobile device with passwords or other security measures.

Information We Collect

When using SMS communications, we may collect and maintain:

• Your name
• Mobile phone number
• Message content
• Date and time of messages
• Communication preferences

This information may become part of your clinical or administrative record as permitted by applicable laws and regulations.

How We Use Your Information

We use SMS communication information to:

• Coordinate appointments and services
• Respond to administrative inquiries
• Improve client communication
• Meet legal, regulatory, and record-keeping requirements

No Marketing Communications

Creating Change Counseling does not use SMS messaging for unsolicited marketing purposes. Text messages are limited to communications related to counseling services, scheduling, and client care.

Information Sharing

Creating Change Counseling does not sell, rent, or share your personal information with third parties for marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may disclose information when required by law, including situations involving:

• Court orders or legal proceedings
• Mandatory reporting requirements
• Protection of client or public safety
• Compliance with applicable healthcare regulation.

Opting Out

You may opt out of receiving SMS messages at any time by:

• Replying "STOP" to any text message
• Contacting our office directly
• Updating your communication preferences with our staff

After opting out, you may still receive non-text communications regarding your care.

Message and Data Rates

Standard message and data rates may apply based on your mobile carrier's plan. Creating Change Counseling is not responsible for any charges incurred through text messaging services.

Emergency Communications

SMS messaging should not be used for emergencies or urgent mental health concerns.

If you are experiencing a mental health crisis:

• Call 911 immediately.
• Contact the 988 Suicide & Crisis Lifeline by dialing 988.
• Go to the nearest emergency room.

Changes to This Policy

Creating Change Counseling reserves the right to modify this SMS Text Messaging Privacy Policy at any time. Updates will be posted on our website and made available upon request.

Contact Information

Creating Change Counseling

No physical address

501-764-7964

info@creatingchangecounseling.care

www.creatingchangecounseling.care

If you have questions regarding this SMS Text Messaging Privacy Policy or your communication preferences, please contact our office.

SMS Consent Disclosure

By providing your mobile phone number, you agree to receive text messages from Creating Change Counseling regarding appointments, scheduling, and client care communications. Message frequency may vary from 2-4 times monthly for appointment reminders to 3-4 times daily during active conversations. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance. Consent is not a condition of receiving services. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.